1. Product & Purchase

How do I get product information?

Please call (800-732-3705) or email (infeerless.net) with your mailing address.

How do I purchase Peerless® products outside of the US and Canada?

International distribution outside of North America is handled through MAE Group International. MAE is a worldwide distribution and marketing company.

MAE Group International
1529 West 13th Street, Suite F
Upland, CA 91786
USA
Phone: + 909-466-7577
Fax: + 909-466-7579
Email: infaegroupint.com

IMPORTANT NOTICE: A US DEPT OF COMMERCE EXPORT LICENSE IS REQUIRED FOR ANY SHIPMENT OF HANDCUFFS, LEG IRONS, WAIST CHAINS OR KEYS OUTSIDE OF THE UNITED STATES AND CANADA.

For more information please visit www.maegroupint.com

Can I purchase direct?

Our products are sold through a distributor network. Please visit our Dealer Locator at this website to find the location for your closest dealer.

Where can I purchase Peerless products in Canada?

In Canada Peerless products are sold through R. Nicholls Distributors at the following locations:

Longueuil:
R. Nicholls Distributors
2475 rue de la Province
Longueuil, Quebec, J4G 1G3
Tel: (450) 442-9215
Toll free: 1-888-442-9215
Fax: (450) 442-9581

Mississauga:
R. Nicholls Distributors
6325 Dixie rd., unit 11
Mississauga, Ontario, L5T 2E5
Tel.: (905) 670-4000
Toll free: 1-800-387-7617
Fax: (905) 670-0670

Montreal:
R. Nicholls Distributors
4845 Jean-Talon Ouest
Montreal, Quebec, H4P 1W7
Tel.: (514) 344-0959
Fax: (514) 344-0962

Ottawa:
R. Nicholls Distributors
850 Industrial avenue, unit 8
Ottawa, Ontario, K1G 4K2
Tel.: (613) 747-3456
Fax: (613) 747-3457

Quebec:
R. Nicholls Distributors
1175 boul. Charest ouest
Quebec, Quebec, G1N 2C9
Tel.: (418) 688-9111
Fax: (418) 688-1424

Toronto:
R. Nicholls Distributors
3200 Dufferin Street
Toronto, Ontario, M6A 3B2
Tel.: (416) 285-0103
Fax: (416) 285-9484

2. Warranty and Repair

Can my Peerless® restraints be repaired?

Most likely your restraints can be repaired. Please send them to the following address. Enclose a short note describing the problem along with a return street address, contact name and daytime phone number.

Attn. Repairs
Peerless®
95 State Street
Springfield, MA 01103

Peerless® has a lifetime warranty for manufacture defects. Any returns covered under warranty will be repaired or replaced at no charge. If the repair is not covered under warranty then there will be a service charge. We will contact you after inspecting the return item with information on the repair.

3. Restraint Care & Maintenance

How do I clean or disinfect restraints?

First it is important to note we are not specialists in disinfecting techniques. Any information provided by us should be double checked with experts in this area. For more information call the Center for Disease Control (CDC) at 800-342-2437.

Important Note: Care should be taken when using cleaning solvents and lubricants on Peerless High Security restraints. See FAQ question on care and maintenance of High Security restraints for more information.

There are a few different ways agencies/departments clean and disinfect restraints. The first is to use commercial products. The following are disinfectants agents for use on hard non-porous surfaces. In general they are effective against various Herpes, Influenza, HIV-1 (AIDS virus), tuberculosis and other organisms. They are easy to use and will not damage a nickel plated finish. These cleaners will effect Black Oxide or Pentrate finishes.

1. Medaphene Spray – available through Romaine Companies (800) 850-6985.

2. Redicide – available through Chemclean Corporation (800) 538-2436.

3. Staphene Spray – available through Calgon Vestal Laboratories (800) 345-7995.

Ultrasonic cleaning is another option. Many large agencies or departments have ultrasonic cleaning tanks for firearms maintenance. The same process can be used for cleaning and disinfecting restraints. We recommend products from L&R Manufacturing Company. L&R offers a wide range of ultrasonic cleaning kits.

L&R Manufacturing Company 577 Elm Street Kearny, NJ 07032 Phone: (201) 991-5330 Fax: (201) 991-5870 Website: www.lrultrasonics.com

Another option is to use a bleach bath. Mix 1 part bleach to 10 parts water. Soak the cuffs for 10 min. and then following the instructions below. The bleach may cause the nickel finish to cloud or tarnish. Do not use this method for Black Oxide or Pentrate finishes.

Do not place cuffs in boiling water. This may effectively disinfectant the restraint but can cause heavy rusting.

After using appropriate disinfecting techniques it is very important to thoroughly clean and dry the restraint. The single strand pivot area and the internal lock parts are most important. Use a hair dryer if necessary to force moisture out of the lock cavity. Avoid temperatures above 300° Fahrenheit. If the internal parts are not thoroughly dry, rusting and corrosion will become a problem leading to improper or poorly functioning restraints.

All Peerless Handcuff Company restraints use stainless steel or nickel plated internal lock parts. This will help stop rusting or corrosion issues. It will not prevent it.

Pentrate (black oxide) finishes may require more frequent lubrication and may tend to rust if not kept properly oiled.

Please remember to double check all advice given with experts in disinfectants techniques.

What can I do if the black oxide finish is rusting or wearing thin?

Problems with rust and a Black-Oxide or Pentrate finish is not uncommon. Frequent lubrication is necessary particularly if the restraint is exposed to moisture. We recommend using a teflon based oil. Apply liberally making sure the oil has worked into the locking mechanism, double lock hole and single strand pivot area. After lubricating remove all excess oil from handling surfaces so the restraints are not slippery. A damp handcuff case can also lead to rusting. Make sure the inside of the case is dry before storing the cuffs.

The Black-Oxide or Pentrate finish will wear over time. It is possible to use a reblueing agent to return or maintain the dark finish and help prevent rusting. We recommend a product called BLACK MAGIC made by Kleen Bore (413-527-0300 or www.kleen-bore.com).

Important Note: Care should be taken when using cleaning solvents, rebluing agents and lubricants on Peerless High Security restraints. See FAQ question on care and maintainance of High Security restraints for more information.

For more information please visit www.kleen-bore.com

What can I do for restraint maintenance?

Use only approved restraining procedures such as the guidelines in our handcuff manual. Frequent review and practice of proper procedures will increase your safety and efficiency. Approved procedures will also help to ensure your restraints continue to function properly.

While Peerless® restraints are designed and manufactured to take abuse avoid dropping onto or banging against hard surfaces.

Restraints should receive regular care and maintenance. Inspect them frequently. Keep the ratchet and key hole free of dirt, lint or other foreign substances which may hinder proper functioning.

When unlocking your restraint be careful not to torque the key guide post. This will loosen the post causing it to fall out. Also, be careful not to over rotate the key causing the key flag to break off or become stuck in the locking mechanism. Use extra caution when using oversize keys.

When possible carry your restraints in a protective case to reduce exposure to outside elements. If exposed to moisture dry thoroughly. Most importantly, dry the inside locking mechanisms. Use a hair dryer if necessary to force moisture out of the lock cavity. Avoid temperatures above 300° Fahrenheit. After drying re-lubricate following the instructions:

Routinely clean and lubricate using Teflon based oil. Apply liberally making sure the oil has worked into the locking mechanism, double lock hole and single strand pivot area. After lubrication remove all excess oil from handling surfaces so the restraints are not slippery.

Important Note: Care should be taken when using cleaning solvents and lubricants on Peerless High Security restraints. See FAQ question on care and maintenance of High Security restraints for more information.

Pentrate (black oxide) finishes may require more frequent lubrication and may tend to rust if not kept properly oiled.

If the restraints are contaminated by blood, vomit or other substances, use appropriate disinfecting techniques. See FAQ's for more information.

How do I clean and service High Security restraints?

Important Note:

Care should be taken when using cleaning solvents and lubricants on Peerless high security restraints. Different combinations of chemicals, temperatures and stress can have adverse affects on the LEXAN® thermoplastic lock housing parts. Follow the manufactures recommendations. Carefully evaluate all parts under end-use conditions for compatibility.

High Security restraints should receive regular care and maintenance. They should be routinely inspected for hidden damage and proper operation.

Whenever possible restraints should be carried in a protective case to reduce exposure to outside elements. Keep the ratchet area and key hole free of dirt, lint or other foreign substances which may hinder proper functioning.

Cleaning:

The following cleaning agents are generally compatible with LEXAN® material. They are intended for wiping or short-term immersion (less the 10 minutes). Complete immersion is not recommended and should be avoided. Care should be taken to remove all remaining cleaning agents with forced-air drying or warm water. Hot water above 140ºF should be not be used.

Aliphatics: Hexane, Heptane, White Kerosene Mineral Spirits, Petroleum Ethers (65º boiling point)

Alcohols: Methyl, Isopropyl and Isobutyl, 1 + 3 Denatured Alcohol

Others: Mild soap and water solutions, Fantasik®, Windex®, Joy®, Top Job®, Mr. Clean®, Formula 409®

Lubrication:

Routinely clean and lightly oil the ratchet area and double strand rivet area to insure proper operation. Periodically treat these surfaces with Teflon® based oil. Avoid getting any lubricants on the LEXAN® thermoplastic lock housing parts. Different lubricants can have adverse affects on the lock housing parts. Use mild soap and water to clean excess lubricants from the LEXAN® if necessary.

Please contact our office with any questions (800-732-3705)

4. Training

Does Peerless® offer handcuff training?

Peerless does not offer handcuffing training or certification courses direct. The following is a excellent online source for various training opportunities. www.policetraining.net

For more information please visit www.policetraining.net

Where can I find a training handcuff?

The following company retro-fits our products with a quick release lock for training purposes. Please contact them for purchase information.

Practical Training Cuffs
2301 Federal Avenue
Los Angeles, CA 90064
Phone: 877-782-2329

For more information please visit www.ptc1.com/cuffs.htm

5. Restraint History

How old are my Peerless® restraints?

To give the accurate age of your restraints we need to know a few details. Please answer the following questions for each set of restraints. Call, fax or email (infeerless.net) the answers. We will research our records and provide what information we can.

1. What is the model number or style of restraint? (Chain Link Handcuff, Hinged Handcuff, Leg Iron…etc.)

2. What is the serial number?

3. Is there a "#" sign before the serial number?

4. How is Massachusetts marked? Is it "MA" or "MASS"?

5. Is there a key post in the keyway or is there a hole in the opposite side of the cuff?

Where can I find information on old or antique restraints?

The following website is a great place to start to acquire information on old or antique handcuffs and other restraints. Handcuffs.org - A Collector's Guide to Vintage Handcuffs is very informative and well set up. It has links to other sites and a forum area where questions and be posted.

For more information please visit www.handcuffs.org

6. Links

Public Safety Manufacturing Group (PSM Group)

Peerless is a proud member of the Public Safety Manufacturing Group (PSM Group). PSM Group is comprised of independent, non-competing, quality driven manufacturers working together to generate ideas, reduce costs, and foster innovation. We help to bring product excellence, business integrity, personalized service, and strong, stable long-term relationships to our end user and distribution network customers, both now, and well into the future.

Please visit the PSM site as well as the other member manufacturers:

PSM Group Site: www.psmg.net

Member Information

Bates Footwear
9341 Courtland Dr.
Rockford, MI 49351
www.batesfootwear.com

V.H. Blackinton & Co., Inc.
221 John Dietsch Blvd.
Attleboro Falls, MA 02763
www.blackinton.com

Damascus Protective Gear
63 Wales St.
Rutland, VT 05701
www.damascusgear.com

Gould & Goodrich Leather Co., Inc.
709 E. McNeil St.
Lillington, NC 27546
www.gouldusa.com

Mocean
1635 Monrovia Ave
Costa Mesa, CA 92627
www.mocean.net

Strong Leather Co., Inc.
39 Grove St.
Gloucester, MA 01930
www.strongleather.com

U.S. Armor
11843 E. Smith Ave.
Santa Fe Springs, CA 90670
www.usarmor.com

For more information please visit www.psmg.net